CASE STUDY
The Employer Experience Proposition
Global Internal Benchmark for key HR Metrics. Key HR Metrics are aggregated and shared globally between different regions so each region can compare their own results with others within Sony. This is a good use case of how own data is utilised and leveraged in a global scale.
- 01Digital marketing – More important than ever
- 02Commercial innovation
- 03Post-pandemic era: An accelerator of digital transformation
- 04Importance of developing the right content
- 05Future of pharma sales & marketing
- 06Customer centricityand customer engagement
CASE STUDY
The Employer Experience Proposition
Global Internal Benchmark for key HR Metrics. Key HR Metrics are aggregated and shared globally between different regions so each region can compare their own results with others within Sony. This is a good use case of how own data is utilised and leveraged in a global scale.
- 01Digital marketing – More important than ever
- 02Commercial innovation
- 03Post-pandemic era: An accelerator of digital transformation
- 04Importance of developing the right content
- 05Future of pharma sales & marketing
- 06Customer centricityand customer engagement
Speakers
Sample of Keynote Speakers and their Case Studies
CASE STUDY
The Employer Experience Proposition
Global Internal Benchmark for key HR Metrics. Key HR Metrics are aggregated and shared globally between different regions so each region can compare their own results with others within Sony. This is a good use case of how own data is utilised and leveraged in a global scale.
- 01Digital marketing – More important than ever
- 02Commercial innovation
- 03Post-pandemic era: An accelerator of digital transformation
- 04Importance of developing the right content
- 05Future of pharma sales & marketing
- 06Customer centricityand customer engagement
CASE STUDY
Transforming Supply Chain Planning: From Strategy to Execution
This session outlines a practical roadmap for transforming supply chain planning to enable end-to-end visibility, agility, and accountability. Learn how to align planning objectives with business outcomes, assess current capabilities, design the right operating model, and build the team needed to execute.
- 01Clarify the Transformation Objective
- 02Assess the Current State and Build a Roadmap
- 03Design the Right Organisational Model
- 04Staff for Success
In this session, I’ll explore the critical role of being the bridge between product and technology, where true product development excellence happens. Drawing on my experience in transformation, including agile transformation and large-scale delivery, I’ll share how connecting vision with execution, and people with purpose leads to better collaboration, stronger outcomes, and more impactful products — the cornerstone of product and agile excellence.
CASE STUDY
Cross-Border Sales — Dow’s Framework for Compliance and Navigating Uncertainties
Between on and off tariffs, sanctions, enforcement and geopolitical tensions, selling internationally becomes an increasingly complex operation. This presentation will explore the framework Dow had built to maintain compliance while looking for opportunities to minimise the cost of international trade.
- 01Short intro to Dow and its international footprint
- 02Tools and work processes Dow deploys for Trade Management
- 03How to maximise the benefit from International Trade
- 04Agility & resilience: How to prepare, act and react to the ever-changing international trade landscape
Pre-Start Phase:
1.Patient Safety Review:
- Assess patient demographics, drug specifics, AE (Adverse Event) incidence rates, available resources, and programme design fundamentals
- Integrate multifaceted support resources, including call centres, educational materials, and digital tools
2.Contracting Essentials:
- Determine the need for standalone PVAs (Pharmacovigilance Agreements) or safety clauses
- Critical contract elements: Include audit rights, clear definitions, mandatory training, AE reporting procedures, contact details, and reconciliation processes
3.AE Training and Vendor Setup:
- Implement comprehensive AE training protocols
- Establish a robust vendor monitoring strategy with clear KPIs, defined monitoring frequency, and audit readiness
During the Programme:
1.Vendor Performance and AE Monitoring:
- Conduct regular vendor reviews to ensure compliance with contractual obligations
- Maintain ongoing reconciliation and monitor AE trends to identify any emerging issues
Post Completion:
1.Study Reporting:
- Prepare a comprehensive study report summarising outcomes, key learnings, and areas for improvement
CASE STUDY
AI-Powered Cost 2 Serve
The session will cover how The Magnum Ice Cream Company is leveraging AI to improve logistics net productivity by unlocking real Cost 2 Serve customers.
- 01Data foundation to measure cost allocation
- 02Analytics to create Logistics Waste visibility
- 03Scenario Simulation to support decisions
- 04Key Success Drivers to create value
In an evolving landscape where customer expectations continually rise, understanding and proactively addressing customer needs is no longer optional—it’s essential. This session explores how empathy-driven customer experience (CX), combined with strategic automation and cutting-edge AI, can radically enhance efficiency, agent performance, and customer loyalty. Leveraging real-world insights and innovative frameworks, discover practical ways to future-proof your contact centre operations.
CASE STUDY
Using Agentic AI to Outsmart Fraud in Supply Chains
As AI evolves beyond predictive analytics into autonomous decision-making, a new frontier is opening for fraud prevention in global eCommerce supply chains. This talk explores the strategic application of Agentic AI to detect, simulate, and neutralise supplier fraud in real-time, offering CXOs a proactive lens on risk, trust, and efficiency in partner ecosystems.
- 01The evolution of supplier fraud in global eCommerce
- 02What makes Agentic AI a game-changer for fraud prevention
- 03Use cases: Detecting fake suppliers, onboarding risks, and pricing anomalies
- 04Building intelligent agents for fraud simulation, intervention, and learning
- 05Ethical and governance implications for enterprise-scale deployment
At Accor, our journey in embedding Strength-Based Leadership and building an ecosystem of coaches is a strategic priority and a cornerstone of our people development philosophy.
In our pursuit of a coaching culture, we’ve implemented a range of initiatives that bring together the best different developmental resources. These initiatives are not standalone programmes; they are part of a deliberate, connected effort to empower our leaders and teams. By focusing on individual and collective strengths, and grounded in core coaching principles, we are shaping a workplace where continuous learning, empathy, and performance go hand in hand. This culture fosters not only personal growth but also drives team resilience, engagement, and business impact.
Rather than just talking about the theory, we want you to hear directly from our leaders. They will share how adopting a coaching mindset has transformed their leadership and the tangible difference it has made for their teams and the organisation as a whole.
CASE STUDY
World Class Supply Chain of the Future
In an era defined by volatility, uncertainty, complexity, and ambiguity (VUCA), the supply chain and procurement functions are no longer just operational backbones — they are strategic enablers of resilience, innovation, and competitive advantage. As global disruptions become the norm and stakeholder expectations evolve, organisations must reimagine their supply chains to be agile, intelligent, and sustainable. This presentation explores the strategic imperatives and transformative technologies shaping the world-class supply chain of the future.
- 01Strategic Agility in a VUCA world
- 02Evolving Expectations for Supply Chain & Procurement
- 03Leveraging Supply Chain as a Strategic Differentiator
- 04AI and Digital Transformation as Enablers
For decades, leadership has been benchmarked against outcomes — growth, profitability, market share. But as we enter an era defined by complexity, stakeholder capitalism, and workforce fluidity, the metrics for leadership success are evolving.
Today’s most successful organisations aren’t just technology-enabled or agile — they are human-centred by design. Why? Because the greatest differentiator is no longer strategy or digital capability — it’s the human system behind it. Human-centred leadership is now the critical foundation for driving engagement, innovation, and resilience in a world where uncertainty is constant and value creation is deeply intertwined with trust, purpose, and well-being. This session reframes human-centred leadership as a strategic operating model — one that redefines performance, strengthens culture, and aligns leadership behaviours with long-term enterprise value.
CASE STUDY
Transforming Supply Chain Planning: From Strategy to Execution
This session outlines a practical roadmap for transforming supply chain planning to enable end-to-end visibility, agility, and accountability. Learn how to align planning objectives with business outcomes, assess current capabilities, design the right operating model, and build the team needed to execute.
- 01Clarify the Transformation Objective
- 02Assess the Current State and Build a Roadmap
- 03Design the Right Organisational Model
- 04Staff for Success
In this session, I’ll explore the critical role of being the bridge between product and technology, where true product development excellence happens. Drawing on my experience in transformation, including agile transformation and large-scale delivery, I’ll share how connecting vision with execution, and people with purpose leads to better collaboration, stronger outcomes, and more impactful products — the cornerstone of product and agile excellence.
CASE STUDY
Cross-Border Sales — Dow’s Framework for Compliance and Navigating Uncertainties
Between on and off tariffs, sanctions, enforcement and geopolitical tensions, selling internationally becomes an increasingly complex operation. This presentation will explore the framework Dow had built to maintain compliance while looking for opportunities to minimise the cost of international trade.
- 01Short intro to Dow and its international footprint
- 02Tools and work processes Dow deploys for Trade Management
- 03How to maximise the benefit from International Trade
- 04Agility & resilience: How to prepare, act and react to the ever-changing international trade landscape
Pre-Start Phase:
1.Patient Safety Review:
- Assess patient demographics, drug specifics, AE (Adverse Event) incidence rates, available resources, and programme design fundamentals
- Integrate multifaceted support resources, including call centres, educational materials, and digital tools
2.Contracting Essentials:
- Determine the need for standalone PVAs (Pharmacovigilance Agreements) or safety clauses
- Critical contract elements: Include audit rights, clear definitions, mandatory training, AE reporting procedures, contact details, and reconciliation processes
3.AE Training and Vendor Setup:
- Implement comprehensive AE training protocols
- Establish a robust vendor monitoring strategy with clear KPIs, defined monitoring frequency, and audit readiness
During the Programme:
1.Vendor Performance and AE Monitoring:
- Conduct regular vendor reviews to ensure compliance with contractual obligations
- Maintain ongoing reconciliation and monitor AE trends to identify any emerging issues
Post Completion:
1.Study Reporting:
- Prepare a comprehensive study report summarising outcomes, key learnings, and areas for improvement
CASE STUDY
AI-Powered Cost 2 Serve
The session will cover how The Magnum Ice Cream Company is leveraging AI to improve logistics net productivity by unlocking real Cost 2 Serve customers.
- 01Data foundation to measure cost allocation
- 02Analytics to create Logistics Waste visibility
- 03Scenario Simulation to support decisions
- 04Key Success Drivers to create value
In an evolving landscape where customer expectations continually rise, understanding and proactively addressing customer needs is no longer optional—it’s essential. This session explores how empathy-driven customer experience (CX), combined with strategic automation and cutting-edge AI, can radically enhance efficiency, agent performance, and customer loyalty. Leveraging real-world insights and innovative frameworks, discover practical ways to future-proof your contact centre operations.
CASE STUDY
Using Agentic AI to Outsmart Fraud in Supply Chains
As AI evolves beyond predictive analytics into autonomous decision-making, a new frontier is opening for fraud prevention in global eCommerce supply chains. This talk explores the strategic application of Agentic AI to detect, simulate, and neutralise supplier fraud in real-time, offering CXOs a proactive lens on risk, trust, and efficiency in partner ecosystems.
- 01The evolution of supplier fraud in global eCommerce
- 02What makes Agentic AI a game-changer for fraud prevention
- 03Use cases: Detecting fake suppliers, onboarding risks, and pricing anomalies
- 04Building intelligent agents for fraud simulation, intervention, and learning
- 05Ethical and governance implications for enterprise-scale deployment
At Accor, our journey in embedding Strength-Based Leadership and building an ecosystem of coaches is a strategic priority and a cornerstone of our people development philosophy.
In our pursuit of a coaching culture, we’ve implemented a range of initiatives that bring together the best different developmental resources. These initiatives are not standalone programmes; they are part of a deliberate, connected effort to empower our leaders and teams. By focusing on individual and collective strengths, and grounded in core coaching principles, we are shaping a workplace where continuous learning, empathy, and performance go hand in hand. This culture fosters not only personal growth but also drives team resilience, engagement, and business impact.
Rather than just talking about the theory, we want you to hear directly from our leaders. They will share how adopting a coaching mindset has transformed their leadership and the tangible difference it has made for their teams and the organisation as a whole.
CASE STUDY
World Class Supply Chain of the Future
In an era defined by volatility, uncertainty, complexity, and ambiguity (VUCA), the supply chain and procurement functions are no longer just operational backbones — they are strategic enablers of resilience, innovation, and competitive advantage. As global disruptions become the norm and stakeholder expectations evolve, organisations must reimagine their supply chains to be agile, intelligent, and sustainable. This presentation explores the strategic imperatives and transformative technologies shaping the world-class supply chain of the future.
- 01Strategic Agility in a VUCA world
- 02Evolving Expectations for Supply Chain & Procurement
- 03Leveraging Supply Chain as a Strategic Differentiator
- 04AI and Digital Transformation as Enablers
For decades, leadership has been benchmarked against outcomes — growth, profitability, market share. But as we enter an era defined by complexity, stakeholder capitalism, and workforce fluidity, the metrics for leadership success are evolving.
Today’s most successful organisations aren’t just technology-enabled or agile — they are human-centred by design. Why? Because the greatest differentiator is no longer strategy or digital capability — it’s the human system behind it. Human-centred leadership is now the critical foundation for driving engagement, innovation, and resilience in a world where uncertainty is constant and value creation is deeply intertwined with trust, purpose, and well-being. This session reframes human-centred leadership as a strategic operating model — one that redefines performance, strengthens culture, and aligns leadership behaviours with long-term enterprise value.
CASE STUDY
Transforming Supply Chain Planning: From Strategy to Execution
This session outlines a practical roadmap for transforming supply chain planning to enable end-to-end visibility, agility, and accountability. Learn how to align planning objectives with business outcomes, assess current capabilities, design the right operating model, and build the team needed to execute.
- 01Clarify the Transformation Objective
- 02Assess the Current State and Build a Roadmap
- 03Design the Right Organisational Model
- 04Staff for Success
In this session, I’ll explore the critical role of being the bridge between product and technology, where true product development excellence happens. Drawing on my experience in transformation, including agile transformation and large-scale delivery, I’ll share how connecting vision with execution, and people with purpose leads to better collaboration, stronger outcomes, and more impactful products — the cornerstone of product and agile excellence.
CASE STUDY
Cross-Border Sales — Dow’s Framework for Compliance and Navigating Uncertainties
Between on and off tariffs, sanctions, enforcement and geopolitical tensions, selling internationally becomes an increasingly complex operation. This presentation will explore the framework Dow had built to maintain compliance while looking for opportunities to minimise the cost of international trade.
- 01Short intro to Dow and its international footprint
- 02Tools and work processes Dow deploys for Trade Management
- 03How to maximise the benefit from International Trade
- 04Agility & resilience: How to prepare, act and react to the ever-changing international trade landscape
Pre-Start Phase:
1.Patient Safety Review:
- Assess patient demographics, drug specifics, AE (Adverse Event) incidence rates, available resources, and programme design fundamentals
- Integrate multifaceted support resources, including call centres, educational materials, and digital tools
2.Contracting Essentials:
- Determine the need for standalone PVAs (Pharmacovigilance Agreements) or safety clauses
- Critical contract elements: Include audit rights, clear definitions, mandatory training, AE reporting procedures, contact details, and reconciliation processes
3.AE Training and Vendor Setup:
- Implement comprehensive AE training protocols
- Establish a robust vendor monitoring strategy with clear KPIs, defined monitoring frequency, and audit readiness
During the Programme:
1.Vendor Performance and AE Monitoring:
- Conduct regular vendor reviews to ensure compliance with contractual obligations
- Maintain ongoing reconciliation and monitor AE trends to identify any emerging issues
Post Completion:
1.Study Reporting:
- Prepare a comprehensive study report summarising outcomes, key learnings, and areas for improvement
CASE STUDY
AI-Powered Cost 2 Serve
The session will cover how The Magnum Ice Cream Company is leveraging AI to improve logistics net productivity by unlocking real Cost 2 Serve customers.
- 01Data foundation to measure cost allocation
- 02Analytics to create Logistics Waste visibility
- 03Scenario Simulation to support decisions
- 04Key Success Drivers to create value
In an evolving landscape where customer expectations continually rise, understanding and proactively addressing customer needs is no longer optional—it’s essential. This session explores how empathy-driven customer experience (CX), combined with strategic automation and cutting-edge AI, can radically enhance efficiency, agent performance, and customer loyalty. Leveraging real-world insights and innovative frameworks, discover practical ways to future-proof your contact centre operations.
CASE STUDY
Using Agentic AI to Outsmart Fraud in Supply Chains
As AI evolves beyond predictive analytics into autonomous decision-making, a new frontier is opening for fraud prevention in global eCommerce supply chains. This talk explores the strategic application of Agentic AI to detect, simulate, and neutralise supplier fraud in real-time, offering CXOs a proactive lens on risk, trust, and efficiency in partner ecosystems.
- 01The evolution of supplier fraud in global eCommerce
- 02What makes Agentic AI a game-changer for fraud prevention
- 03Use cases: Detecting fake suppliers, onboarding risks, and pricing anomalies
- 04Building intelligent agents for fraud simulation, intervention, and learning
- 05Ethical and governance implications for enterprise-scale deployment
At Accor, our journey in embedding Strength-Based Leadership and building an ecosystem of coaches is a strategic priority and a cornerstone of our people development philosophy.
In our pursuit of a coaching culture, we’ve implemented a range of initiatives that bring together the best different developmental resources. These initiatives are not standalone programmes; they are part of a deliberate, connected effort to empower our leaders and teams. By focusing on individual and collective strengths, and grounded in core coaching principles, we are shaping a workplace where continuous learning, empathy, and performance go hand in hand. This culture fosters not only personal growth but also drives team resilience, engagement, and business impact.
Rather than just talking about the theory, we want you to hear directly from our leaders. They will share how adopting a coaching mindset has transformed their leadership and the tangible difference it has made for their teams and the organisation as a whole.
CASE STUDY
World Class Supply Chain of the Future
In an era defined by volatility, uncertainty, complexity, and ambiguity (VUCA), the supply chain and procurement functions are no longer just operational backbones — they are strategic enablers of resilience, innovation, and competitive advantage. As global disruptions become the norm and stakeholder expectations evolve, organisations must reimagine their supply chains to be agile, intelligent, and sustainable. This presentation explores the strategic imperatives and transformative technologies shaping the world-class supply chain of the future.
- 01Strategic Agility in a VUCA world
- 02Evolving Expectations for Supply Chain & Procurement
- 03Leveraging Supply Chain as a Strategic Differentiator
- 04AI and Digital Transformation as Enablers
For decades, leadership has been benchmarked against outcomes — growth, profitability, market share. But as we enter an era defined by complexity, stakeholder capitalism, and workforce fluidity, the metrics for leadership success are evolving.
Today’s most successful organisations aren’t just technology-enabled or agile — they are human-centred by design. Why? Because the greatest differentiator is no longer strategy or digital capability — it’s the human system behind it. Human-centred leadership is now the critical foundation for driving engagement, innovation, and resilience in a world where uncertainty is constant and value creation is deeply intertwined with trust, purpose, and well-being. This session reframes human-centred leadership as a strategic operating model — one that redefines performance, strengthens culture, and aligns leadership behaviours with long-term enterprise value.